Wednesday, November 18, 2009

Mediacom Sucks a fat one.

Sometimes it can really suck living in a small town. One reason I face is the lack of options for real high speed Internet at an affordable price.
When I moved back to my hometown and got an apartment we decided to go with Mediacom because they offered what seamed like the most for the price. Well we are finding out that lower price comes with a big problem.

1.Within a week our DVR had to be replaced because it would not stop rebooting, they replaced it with the exact same model, but so far so good.
2.The cable modem we got stuck with is HUGE, its big enough to house a full router with wifi capabilities, however its nothing more then a basic cable modem. This thing is literally 4 times the size of our last modem from comcast.
3. Internet goes out nightly, almost like they are running their own little parental control feature that no one asked for. I work all day, I do my Internet based stuff at night and I pay for an always on connection for a reason.

Their support always wants us to plug the wire directly into a single computer to test. And of course it works because at that time the Internet is working, but do the same thing when we are having problems and what do ya know. Broken still.

Some people say its probably my router, or other devices the modem connects to. Nope not buying it. I currently run smoothwall 3.0 which was an ipcop, that connects to a linksys router running dd-wrt. Both of these devices where up for almost a year solid at our last apartment with another provider.

The "point the finger at equipment that isn't ours" seams to be a mediacom (and several other ISP) moto. Take the blame away from your service and try to push it back onto the customer.

Another thing that pisses me off is when I did talk to tech support I was very specific in asking if they do MAC address filtering. I was told no of course. Then the installer had to register one of the computers and said it would work on any of the other computers. Ummmm, nope. Had to clone the mac of the desktop that was originally registered in order to get Internet to work.

All well, I'll either cancel and go with someone else, or call them and give them a very short window to fix it then cancel.

1 comment:

  1. Man it's hard to hear about the kind of abuse that cable companies are still inflicting on consumers. I finally wised up about four years ago and switched to satellite. I've never been as happy as I have been as a DISH customer. My bias for them comes from the years of great service I got from them. About a year ago I started working at one of their call centers and now have the inside track on all the great upcoming deals.